Management Intelligence

“Never believe that a few caring people can’t change the world. For, indeed, that’s all who ever have.” — Margaret Mead Too often, the care and consideration of employees is pushed aside in the corporate world in favor of more pressing concerns. While it’s tempting to believe that higher levels of stress equal higher productivity, studies have consistently shown that the opposite is true. Organizations with emotionally-aware leaders that prioritize the well-being of their staff enjoy higher engagement, better retention, and fewer health-related issues than those that prioritize other goals. Put simply, leaders that focus on the needs of their employees reap the benefits of a thriving, successful business. Today, we take an in-depth look at an ideology beautifully demonstrated in Dr. Dionne Van Zyl‘s book, Acuity. Through this article, we will gain a better understanding of the powerful message behind his work.  In his book, Acuity, Dr. Van has listed five emotional skills that are directly associated with success in the workplace, of which ‘Caring’ tops the chart. Many studies, notably those cited by Malcolm Gladwell, have shown that poor customer service rather than malpractice was a leading source of lawsuits against businesses and medical professionals. Caring – The Role in Personality Development Research on preverbal babies has shown that individuals are wired to seek care and support from birth. Caring for one another… Read More »The Effect of Caring on Management Intelligence